FAQ

  1. To download ENGAGE for PC VR, go to https://engagexr.co/download, select VR Devices, and then select PC VR.
  2. After you download the installation file, run it as an administrator. For example, right-click the installation file, and then select Run as administrator.
  3. If you see the error shown in the following image, or you see a User Account Control window that doesn't accept your credentials, then you don't have administrator rights on your computer. Sign in as a user that has administrator rights, and then repeat from step 1.

Permission error message:

 

The following video shows how to install ENGAGE for PC VR:

 
 
 
 

First, check that your computer meets the following minimum requirements:

  • Microsoft® Windows® 10 operating system
  • Intel® Core™ i5 processer or better
  • 8 GB RAM
  • NVIDIA® GeForce® GTX 970 graphics card or better
  • 9 GB of available disk space

If your computer meets the minimum requirements, use one of the following options to install ENGAGE:

Option 1: ENGAGE Windows Installer
  1. To download the ENGAGE Windows Installer, go to https://engagexr.co/download, select Desktop, and then select Windows PC.
  2. After you download the installation file, run it as an administrator. For example, right-click the installation file, and then select Run as administrator.
  3. If you see the error shown in the following image, or you see a User Account Control window that doesn't accept your credentials, then you don't have administrator rights on your computer. Sign in as a user that has administrator rights, and then repeat from step 1.

Permission error message:

The following video shows how to install ENGAGE for PC VR:

 

 

If you previously sideloaded ENGAGE onto your Oculus Quest or Oculus Quest 2, we recommend that you now use the Oculus Store instead. This makes it much easier to update the application.

You need to uninstall the version that you sideloaded onto the Oculus Quest before you download the current version from the Oculus Store. For more information, watch the following video:

To use ENGAGE with Windows Mixed Reality, you must first download SteamVR. You must then use SteamVR to install the Windows Mixed Reality for SteamVR app.

For more information, visit the following website:

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/using-steamvr-with-windows-mixed-reality

ENGAGE requires a minimum upload speed of 4 Mbps and a minimum download speed of 8 Mbps.

  1. Open the ENGAGE application, and then log in.
  2. From the main menu, select Start Session.
  3. Select a location.
  4. On the Start Session screen, select With Others.
  5. In the Session Name field, enter a name for your meeting.
  6. If you have a PLUS, ENTERPRISE, or EDUCATION account and want to make the meeting private, enter a password.
  7. For information about visibility settings, hover your cursor over the question mark icon.
  8. Select Start.
  9. If you chose to create an unlisted session, make a note of the session ID so that you can share it with other people, and then select Start Session.

Now you are ready to host your meeting in virtual reality in ENGAGE.

  1. Log in to the web app at https://app.engagevr.io
  2. From the side menu, select Events.
  3. On the events page, select Create Event.
  4. Enter details such as title, start and end times, start and end dates, description, and event type.
  5. If you have a PLUS, ENTERPRISE, or EDUCATION account and want to make the event private, enter a password.
  6. Select SAVE & PUBLISH.

Your event is now listed in the public events list. ENGAGE users can use the public events list to view and join your event.

If you want to invite specific people to your event, see How do I invite people to my event or share information about it.

  1. To invite people to your event, visit https://app.engagevr.io.
  2. Log in to your account.
  3. From the side menu, select Events.
  4. On the EVENTS page, select the Hosting tab.
  5. Select your event from the list of events.
  6. On the event listing page, select COPY to use a URL that links directly to the events page or select the icon for the platform that you want to share the event to. You can share the event to the following platforms:
    • Facebook
    • Twitter
    • LinkedIn
    • Pinterest
    • Reddit
    • Email
  7. To add the event to your calendar, in the ADD TO CALENDAR list, select your calendar platform. You can also share the event with attendees from your calendar.

We recommend a maximum of 50 people in a single, shared location.

If you need support for group sizes above 50, get in touch with us at [email protected].

There are also limitations based on your subscription. For more information, visit https://engagexr.co/pricing/.

If you have a PLUS, ENTERPRISE, or EDUCATION account, you can set a password for your meetings and events. This ensures that your session is private, and that only people that you give the password can join you.

If you have a PLUS, ENTERPRISE, or EDUCATION account, you can host public meetings inside ENGAGE. You can choose to display your meetings in the public events list. People can easily join your meeting from the public listing. If you choose to publicly list your meeting, you can still set a password to control who can join.

You can stream a live view of presentations, videos, and any other content that you can access through a web browser. You can use the ENGAGE web app to prepare links to these files and sites, and then quickly retrieve them to share with others in a virtual reality location. You can also link your Microsoft® OneDrive® and Dropbox™ accounts to ENGAGE and share files from those repositories. All attendees in a location see a synchronized view of the stream

You can display the stream on a selection of virtual screens within ENGAGE. Some locations have display screens ready for you to use. If a location doesn't have a display screen, you can add your own as required. Attendees can also view the stream through their menu or tablet.

ENGAGE also supports YouTube video playback in 2D, 3D, and 360 formats.

The following video shows how to stream and control a presentation in ENGAGE:

To share your desktop, the screen that you want to share must be connected to the same graphical processing unit (GPU) that the ENGAGE app uses.

Your laptop may use an integrated GPU to display the desktop and a discrete GPU to display the 3D graphics that appear in ENGAGE.

For potential solutions, see the following sections:

Option 1: Use an external monitor and connect it to the discrete GPU

One or more of the monitor ports on your laptop may connect directly to the discrete GPU. Connect an external monitor to each of the available monitor ports in turn and test if you can share that screen in ENGAGE.

To cycle through the connected monitors in ENGAGE, after you share your desktop, select Monitor x, where x is the number of the currently displayed monitor.

Note: If your laptop uses an NVIDIA® GPU, you can open the NVIDIA Control Panel, select the option in the tree view that includes PhysX, and then check which ports are connected to the discrete GPU.

Option 2: Use the integrated GPU with ENGAGE

To configure a Windows® 10 OS to use the integrated GPU for ENGAGE, complete the following steps:

Note: The following configuration will significantly reduce the performance of the ENGAGE app.

  1. Close the ENGAGE app if it's open.
  2. In the search box on the Windows taskbar, enter graphics, and then select the Graphics settings search result.
  3. In the Graphics settings window, in the Choose an app to set preference list, select Desktop app.
  4. Select Browse.
  5. Browse to C:\ProgramData\ENGAGE\app, select ENGAGE.exe, and then select Add.
  6. Select Options.
  7. In the Graphics preference window, select Power saving, and then select Save.

You can now restart ENGAGE and share a desktop that uses the integrated GPU.

Yes, you can play video files and YouTube videos inside ENGAGE. The system supports YouTube video playback in 2D, 3D, and 360 formats.

You can use the ENGAGE web app to prepare links to content on the Internet, connect to third-party cloud storage services, and upload files to your ENGAGE cloud storage area. You can then quickly access these materials inside a virtual reality location.

Note: The ENGAGE cloud storage feature is in Beta testing and available to selected ENTERPRISE clients.

Some virtual locations in ENGAGE contain a big screen that you can use to watch and share videos. You can also add as many screens as you like through the IFX page in your tablet or menu.

The following video shows how to stream a YouTube video in ENGAGE:

Yes, you can play and share 360 videos inside ENGAGE. In addition, one of the unique features of ENGAGE is the ability to experience 360 videos with other people inside the same virtual session. For example, you could have a trainer or teacher act as a guide or discuss the video with work colleagues.

The following sections describe several ways in which you can watch 360 videos inside ENGAGE.

Option 1: Visit the 360 Video Room

You can select the 360 Video Room as the location for your session.

At the center of the 360 Video Room is a console, which you can use to scroll through a list of videos, and then select Play to view.

Note: You can select the 4K Video toggle on the console to view a compatible video in 4K resolution. To view 4K video, we recommend that you have a download speed higher than 25 Mbps.

You can use the Media page in your menu or tablet to control the video. You can also use the Media page to load a 360 video of your choice.

Option 2: Switch to the 360 Video Room from another location

In any of the available locations in ENGAGE, you can open your menu or tablet, select Media, select Load Media, select VIDEO, and then search for a 360 video on YouTube.

After you select Play for a 360 video, select 360 to view the video in the 360 Video Room.

Option 3: View 360 video content

On the main menu, select Content. Alternatively, if you are in a location in ENGAGE, open your menu or tablet, and then select Content. You can identify 360 video content by the 360 play icon on the thumbnail. If you select an item of 360 video content, you are taken to the 360 Video Room.

Yes, you can present many types of documents, such as those hosted on OneDrive, Google Docs, and Dropbox.

The following video shows how to load presentations:

To request to have your own 3D models and scenes added into ENGAGE, contact the ENGAGE team at [email protected]. The team will evaluate the request and respond with an answer. This service is usually reserved for paying customers.

The ENGAGE cloud storage feature is now in Beta testing for selected ENTERPRISE clients. These clients can upload 3D models in the web app, and then add them to virtual reality locations in the ENGAGE app.

We will make the ENGAGE cloud storage feature available to more users in a future release.

It's very easy to record your own presentations inside ENGAGE.

When you record in ENGAGE, it doesn't create a video file. Instead, you capture every action that takes place. This includes your movements within a scene, your voice, any media that you share, and any 3D models that you add or manipulate. You can choose to record just yourself or everyone that's present in the scene.

When you play back a recording, you are immersed in the events that took place, as though you were there in the location at the time of recording.

The location of your photos, snapshots, recordings, and lessons depends on the platform that you use. For more information, see the following sections.

Note: Because you can't use the photo, snapshot, recording, or lesson features on a mobile device, you don't need to access the storage location on those devices.

Microsoft Windows app or PC VR

Open File Explorer and browse to This PC > Documents > ENGAGE.

 

Standalone VR headsets

For standalone VR headsets, such as Oculus Quest, Oculus Quest 2, and VIVE Focus Plus, complete the followings steps:

  1. Turn on your VR headset.
  2. Connect the VR headset to your computer. For example, use a USB cable.
  3. On the VR headset, depending on the manufacturer, select to allow permission or transfer files.
  4. On your computer, the VR headset is added as an external drive. Browse to this drive, and then to Internal shared storage > Documents > ENGAGE.
macOS

Open Finder, from the Go menu, select Home, and then open the ENGAGE folder.

You can use either of the following options to share your recordings.

Option 1: Play the recording in a live hosted event

If you host a live event or session inside ENGAGE, you can simply play back your locally saved recording to the attendees.

Option 2: Share the recording file directly with other people

Each recording is stored as a single file. For information about where you can find your files, see Where are my photos, snapshots, recordings, and lessons stored. You can share a copy of a recording with other people by email, shared network drive, or a similar method.

When the other user receives the recording file, they must place the file in the MyRecordings folder of their ENGAGE app.

To play the recording, the other ENGAGE user can simply load it from the Load Recordings menu.